Shipping & Returns Policy
At VESTORWEAR, we want your shopping experience to be simple and reliable. This Shipping & Returns Policy explains how we process orders, handle deliveries, and manage returns and exchanges.
1. Order Processing
Once you place an order through our website, we begin processing it as soon as possible.
Before your order is shipped, we may contact you to confirm your order details, delivery address, or other information when necessary.
Orders are processed during our normal business days. Processing times may vary depending on product availability, order volume, and other circumstances.
We will make reasonable efforts to process your order promptly.
2. Shipping
We deliver orders to the shipping address provided during checkout.
Please make sure that your name, phone number, address, and other delivery information are correct before completing your order.
VESTORWEAR is not responsible for delays or delivery problems caused by incorrect or incomplete information provided by the customer.
Shipping charges, where applicable, will be shown during checkout or communicated before the order is confirmed.
3. Delivery Times
Delivery times can vary depending on your location, shipping provider, weather conditions, public holidays, and other factors outside our control.
Any delivery time shown on our website is an estimate and should not be considered a guaranteed delivery date.
If your order is delayed, please contact us and we will do our best to assist you.
4. Order Tracking
When tracking information is available, we may provide it through your order confirmation, shipping notification, or other communication.
You can use the tracking information provided by the relevant delivery service to check the status of your shipment.
Please note that tracking information may take some time to update after an order has been dispatched.
5. Failed Delivery
If a delivery cannot be completed because the customer provides an incorrect address, is unavailable to receive the order, refuses delivery, or does not respond to the delivery provider, additional delivery arrangements may be required.
Any additional shipping or delivery costs resulting from incorrect information or failed delivery attempts may be the customer’s responsibility.
6. Damaged or Incorrect Items
Please inspect your order when you receive it.
If you receive an item that is damaged, defective, incorrect, or significantly different from what you ordered, please contact us as soon as possible.
When contacting us, please provide:
• Your order number
• Your name and contact information
• A description of the issue
• Clear photographs or videos showing the issue
We may request additional information to review your claim.
If the issue is confirmed to be our responsibility, we will provide an appropriate solution, which may include a replacement, exchange, or refund depending on the circumstances.
7. Returns
We want you to be satisfied with your purchase. If you need to return an eligible item, please contact us before sending anything back.
Items must generally be returned in their original condition, unworn, unused, and with original tags and packaging where applicable.
For hygiene and product safety reasons, certain items may not be eligible for return once opened, used, or worn.
Returns that do not meet the applicable conditions may be refused.
8. Exchanges
If you need a different size, color, or eligible product, please contact us to discuss an exchange.
Exchange availability depends on product availability at the time your request is processed.
The returned item must meet the applicable return conditions.
9. Non Returnable Items
Certain products may not be eligible for return or exchange.
These may include:
• Items that have been worn or used
• Items that have been washed or altered
• Items without original tags where tags are required
• Items damaged through customer misuse
• Personalized or specially made items, where applicable
• Items that cannot be returned for hygiene or safety reasons
If a product has specific return conditions, those conditions will be communicated on the relevant product page or at the time of purchase.
10. Return Shipping Costs
Unless an item is damaged, defective, incorrect, or otherwise covered by our return policy, the customer may be responsible for the cost of returning an item.
If the return is due to an error on our part, we will review the situation and provide appropriate instructions.
Customers should not send returns to an address without first contacting VESTORWEAR and receiving return instructions.
11. Refunds
Once we receive and inspect an eligible returned item, we will notify you about the status of your return.
If your refund is approved, the refund will be processed through the applicable payment method or according to the payment arrangement used for your order.
The time required for a refund to appear in your account may depend on your payment provider or financial institution.
Shipping charges may not be refundable unless the return is the result of an error on our part or another situation covered by applicable law.
12. Sale and Promotional Items
Products purchased during a sale, promotion, clearance event, or special offer may have different return or exchange conditions.
Any special conditions will be communicated at the time of purchase.
13. Order Cancellation
If you need to cancel an order, please contact us as soon as possible.
We cannot guarantee that a cancellation request can be completed once an order has entered processing, been packed, or been shipped.
If an order has already been dispatched, you may need to follow the applicable return procedure.
14. Items Lost During Delivery
If tracking information indicates that an order has been delivered but you have not received it, please contact us as soon as possible.
We may contact the shipping provider to investigate the delivery.
We may also ask you to confirm your delivery address and provide any relevant information needed to investigate the issue.
15. Changes to This Policy
VESTORWEAR may update this Shipping & Returns Policy from time to time to reflect changes in our services, shipping arrangements, return procedures, or applicable requirements.
Any updates will be posted on this page with a revised “Last updated” date.
